Refund policy

Refund and Return Policy

Last Updated: July 22, 2026

At Crafted By Words, we take great pride in the quality and value of our digital products. Please read this Refund and Return Policy carefully before making a purchase.

1. No Refund Policy: All Sales Are Final.

Due to the digital nature of our products, all sales are final and non-refundable. We do not offer refunds, returns, or exchanges for any digital products purchased through our website https://shop.craftedbywords.in/.

Once a digital product has been purchased and the download link has been generated, accessed, or sent to you, the product is deemed "delivered" and "used". As digital goods cannot be returned in a physical sense, we are unable to accept returns or issue refunds under any circumstances.

2. Scope of This Policy.

This policy applies to all digital products offered on our website, including but not limited to:

  • Digital templates and documents

  • Downloadable guides and e-books

  • Software and digital tools

  • Any other electronically delivered content

3. No Refund Conditions.

We do not issue refunds for the following reasons:

  • Buyer's remorse – Changing your mind after purchase

  • Mistaken or duplicate orders – Please review your order carefully before completing checkout

  • Software or device incompatibility – Ensure that your system meets the product requirements before purchasing

  • Preference dissatisfaction – If the product does not meet your personal expectations

  • Loss, deletion, or corruption of downloaded files – We recommend that you back up your purchased files immediately after download

4. Exceptions.

We recognise that exceptional circumstances may arise. If you believe your purchase qualifies for an exception, please contact us at support@craftedbywords.in with your order details and a clear explanation of your situation. Any exceptions will be reviewed and granted at our sole discretion on a case-by-case basis.

5. Order Cancellations.

Once an order has been placed and payment has been processed, we are unable to cancel the order or process a refund. Please ensure that you have reviewed the product description, features, and system requirements carefully before completing your purchase.

6. Product Defects or Delivery Issues.

While we do not offer refunds, we are committed to customer satisfaction. If you receive a digital product that is defective, corrupted, or not as described, please contact us at support@craftedbywords.in within 7 days of your purchase. We will investigate the issue and, where appropriate, provide a replacement or alternative solution.

Please note that this does not constitute a refund policy but rather a commitment to resolving genuine product issues.

7. Your Acknowledgment.

By completing a purchase on https://shop.craftedbywords.in/, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy. You also acknowledge that all sales are final and that you are not entitled to a refund for any purchase under any circumstances.

8. Contact Information.

If you have any questions about this Refund and Return Policy, or if you need assistance with a product you have purchased, please contact us:

Email: support@craftedbywords.in
Website: https://shop.craftedbywords.in/

We are here to help and will respond to your inquiry as promptly as possible.