Terms of service

Terms of Service

Effective Date: July 24, 2026
Website: https://shop.craftedbywords.in/
Contact Email: support@craftedbywords.in

Welcome to Crafted By Words. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of our digital products. By accessing our website, browsing our content, or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must refrain from using our website and services.

1. Definitions

  • "We", "Us", "Our" – refers to Crafted By Words and its authorised representatives.

  • "You", "User", "Customer" – refers to the person visiting our website or making a purchase from us.

  • "Website" – refers to https://shop.craftedbywords.in/ and all its subpages.

  • "Products" – refers to all digital files, templates, documents, guides, e-books, software, digital tools, and any other electronically delivered content offered for sale on our website.

2. Eligibility

You must be at least 18 years old and legally competent to enter into contracts under Indian law to use this website and purchase our products. By using our website or making a purchase, you represent and warrant that you meet these eligibility requirements. If you are under 18 years of age, you may only use this website under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

3. Use of the Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of the site by any third party. You agree not to:

  • Use the website for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorised access to our servers, systems, or data.

  • Transmit any harmful, harassing, defamatory, or obscene material.

  • Use any automated system, including robots or spiders, to access our site without our express permission.

  • Interfere with or disrupt the proper functioning of the website.

We reserve the right to restrict, suspend, or terminate your access to the website or your account at our sole discretion, without prior notice, if we suspect any violation of these Terms.

4. Digital Products

4.1 Product Nature

All products available on our website are digital in nature and are delivered electronically. No physical copies will be shipped. After successful payment, customers will receive access to download the purchased file(s) via the website or email, as applicable.

4.2 Product Descriptions

We strive to ensure that product descriptions, features, specifications, and pricing are presented as accurately as possible. However, we do not warrant that product descriptions or other content on the website are error-free, complete, or current. If a product offered by us is not as described, your sole remedy is to contact us as set out in Section 12 below.

4.3 Pricing

All prices are listed in Indian Rupees (INR) unless otherwise mentioned. Prices and product details are subject to change without prior notice. We reserve the right to modify or discontinue any product at any time without prior notice.

4.4 Payment

Payment must be completed in full before the download link is shared or access is granted. By purchasing a product, you authorise us to charge your selected payment method. Orders will be processed only after successful payment confirmation.

4.5 Download and Access

Download links are provided after successful payment. It is your responsibility to download and save your purchased files promptly. We recommend that you back up your purchased files immediately after download. We are not liable for any loss or damage arising from your failure to download or back up your files within a reasonable time after purchase.

5. Refund, Return, and Cancellation Policy

5.1 No Refunds – All Sales Are Final

Due to the digital nature of our products, all sales are final and non-refundable. We do not offer refunds, returns, or exchanges for any digital products purchased through our website.

5.2 No Cancellations

We do not accept order cancellations under any circumstances. Once you have placed an order and your payment has been successfully processed, the transaction is considered final and binding.

5.3 Exceptions

In the rare case of a clear technical error on our side, such as being charged for a product that was never generated or delivered, we may, at our sole discretion, offer a replacement or other resolution. This exception does not apply to user errors such as incorrect email entry, network failures on your side, or browser issues.

Please refer to our separate Refund and Return Policy and Cancellation Policy for complete details.

6. Intellectual Property Rights

All content published on this website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of Crafted By Words or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the digital products for your personal or internal business purposes, strictly as intended by the product description. You may not:

  • Redistribute, resell, or republish any part of the content.

  • Share download links publicly or with third parties.

  • Copy content to publish elsewhere without written consent.

  • Modify and claim the content as your own intellectual property.

  • Upload our content to other websites.

Unauthorised use constitutes a violation of intellectual property rights and may result in legal action.

7. User Accounts

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You agree to provide accurate, current, and complete information.

  • You are responsible for all activity conducted through your account.

  • You must notify us immediately if you suspect unauthorised access or misuse of your account.

We reserve the right to suspend or terminate accounts that contain false or misleading information, violate these Terms, or are associated with fraudulent or unlawful activity.

8. Disclaimer of Warranties

Our website and digital products are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we make no representations or warranties of any kind, express or implied, regarding the operation of our website or the information, content, materials, or products included on this site.

We do not warrant that:

  • The website will function uninterrupted, secure, or error-free.

  • Any defects or errors will be corrected.

  • The digital products will meet your specific requirements or expectations.

We expressly disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the maximum extent permitted by Indian law, Crafted By Words, its directors, employees, affiliates, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or digital products. This includes, without limitation, damages for:

  • Loss of profits, data, or goodwill.

  • Business interruption.

  • Technical incompatibility or software limitations on your device.

  • Errors in content after editing by the user.

In no event shall our total aggregate liability to you for any claim arising from or relating to these Terms or your use of the website exceed the total amount you paid, if any, for the specific digital product giving rise to the claim.

We shall not be held responsible for technical download issues caused by user devices, internet interruptions, or third-party payment gateway issues.

10. Indemnification

You agree to indemnify, defend, and hold harmless Crafted By Words and its officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

  • Your violation of these Terms of Service.

  • Your unauthorised use of our digital products or intellectual property.

  • Your breach of any applicable laws or third-party rights.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. You acknowledge and agree that we are not liable for any loss or damage caused by your use of any such external sites. We encourage you to review the terms and privacy policies of any third-party sites you visit.

12. Governing Law and Jurisdiction

These Terms of Service, your use of the website, and any dispute arising out of or relating to these Terms or your purchase shall be governed by and construed in accordance with the laws of India. Any legal action or proceeding shall be brought exclusively in the courts located in Pune, Maharashtra, India, and you irrevocably consent to the personal jurisdiction of such courts.

13. Amendments and Modifications

We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on this page, and the "Effective Date" at the top will be revised. Your continued use of the website after such changes constitutes your acceptance of the new terms. It is your responsibility to review this page periodically for updates.

14. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be severed or limited to the minimum extent necessary. The remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms of Service, together with our Refund and Return Policy, Cancellation Policy, Legal Notice, and any other legal notices published on our site, constitute the entire agreement between you and Crafted By Words regarding your use of the website and the purchase of our digital products. They supersede any prior agreements, communications, or proposals, whether oral or written.

16. Contact Information

If you have any questions, concerns, or require clarification regarding these Terms of Service, please contact us at:

Email: support@craftedbywords.in
Website: https://shop.craftedbywords.in/

We will endeavour to respond to all inquiries within a reasonable time.